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Frequently asked questions
Find answers to the most common questions about ACID Logistics, our beverage portfolio, customer accounts, online ordering, deliveries and supplier partnerships.
Can’t find what you need? Contact our team and we will point you in the right direction.
Customer Accounts and Becoming a StockistWho can open an account with ACID Logistics?
We work with licensed hospitality venues and beverage retailers, including bars, pubs, restaurants, clubs, hotels, bottleshops and independent retail groups.
Account approval is subject to your business location, licensing, delivery area and trading requirements.
How do I become an ACID Logistics stockist?
Complete the stockist application form on our website. Our team will review your details, confirm that we service your area and contact you about the next steps.
Once approved, you will receive access to the ACID Logistics Online Portal.
What information do I need to provide?
You may be asked to provide:
Business and trading nameABNVenue or store addressDelivery addressLiquor licence details where applicablePrimary contact detailsAccounts payable informationTrade references or credit application details where requiredHow long does account approval take?
Most applications can be reviewed promptly once all required information has been supplied. Applications requiring credit assessment or additional documentation may take longer.
Do I need a liquor licence?
Businesses purchasing alcoholic beverages must hold the licences and approvals required for their state, territory and type of operation.
Can a new venue apply before opening?
Yes. New venues and retail stores can apply before opening. Please provide your expected opening date, delivery location, licence status and the types of products you are interested in stocking.
Do you offer credit accounts?
Approved customers may be eligible to apply for trading terms. Credit approval is subject to assessment and ACID Logistics’ trading conditions.
Customers not approved for credit may be offered alternative payment arrangements.
Beverage PortfolioWhat products does ACID Logistics distribute?
Our portfolio includes a curated selection of independent:
BeerWineCiderSpiritsRTDs and seltzersNon-alcoholic beveragesSeasonal and limited-release products
Availability may vary by state, supplier and stock location.
How can I view the current portfolio?
The most up-to-date range is available through the ACID Logistics Online Portal.
Portal customers can browse available products, view current stock, discover new releases and access applicable deals.
Do you distribute the same brands in every state?
Not always. Supplier agreements, stock availability and delivery arrangements can differ between regions.
Log in to the portal to see the products currently available to your account and delivery location.
Can your team help me select products?
Yes. Our team can recommend products based on your venue, customer profile, price point, menu, tap requirements, retail category or promotional objectives.
Do you offer exclusive or limited releases?
Yes. Selected suppliers release seasonal products, limited editions and pre-order opportunities through ACID Logistics.
Availability is limited and may be allocated on a first-confirmed or pre-order basis.
Can I request a product that is not listed?
Yes. Send the product or brand details to our team. We cannot guarantee availability, but we can investigate whether it can be sourced or added to the portfolio.
Do you provide product information and brand assets?
Selected products may include access to supporting materials such as product descriptions, tasting notes, images, digital assets, promotional information and venue activation resources.
Contact our team if you require specific assets.
ACID Logistics Online PortalWhat can I do through the Online Portal?
Depending on your account access, the portal allows you to:
Browse the current portfolioView available stockAccess current deals and promotionsDiscover new and limited releasesPlace orders onlineReview previous ordersAccess invoices and account informationCheck relevant delivery or order updatesHow do I access the portal?
Approved customers can access the portal at:
portal.acidlogistics.com
Use the email address connected to your customer account.
I have not received my portal login. What should I do?
First, check your inbox and junk or spam folders for an email from ACID Logistics.
If you still cannot find it, contact our team and confirm the email address attached to your account.
I have forgotten my password. How do I reset it?
Go to the portal login page, enter your registered email address and select Forgot Password.
Follow the instructions in the password reset email.
Can more than one person from my business use the portal?
Additional users may be added where appropriate. Contact ACID Logistics with the person’s name, email address, role and the account they need to access.
Is portal stock information live?
The portal is designed to provide current stock visibility. However, stock can move quickly, particularly during promotions, pre-orders and limited releases.
Your order is confirmed once it has been accepted and processed.
Can I order outside normal business hours?
Yes. The portal is available for customers to browse and submit orders online at any time.
Orders are reviewed and processed during normal operating periods.
Orders, Pricing and PromotionsIs there a minimum order?
Minimum order requirements may vary depending on the supplier, product type, delivery region and freight arrangement.
Any relevant minimums or ordering conditions will be displayed in the portal or confirmed by our team.
Are prices shown in the portal current?
The portal displays pricing applicable to your account at the time of ordering. Prices may change due to supplier increases, freight changes, taxes, promotions or product updates.
Do prices include GST?
Pricing and tax treatment will be shown through your account, order confirmation and invoice. Contact our accounts team if you need clarification about a specific price.
How do I access current deals and specials?
Current promotions are available through the Online Portal and may also be communicated by your ACID Logistics representative, email campaigns or promotional materials.
Some offers may have minimum quantities, closing dates or limited availability.
Can deals be combined?
Unless specifically stated, promotions, discounts and account-specific pricing cannot be combined.
The applicable price will be confirmed through the portal or by our team.
How do pre-orders work?
Pre-orders allow customers to reserve selected products before stock arrives or before a release closes.
Pre-orders may be subject to allocation, minimum quantities, supplier production schedules and expected arrival dates.
Can I change an order after submitting it?
Contact our team as soon as possible. We may be able to amend an order before it is processed or dispatched.
Once an order has been picked, invoiced or handed to the delivery provider, changes may not be possible.
Can I cancel an order?
Cancellation requests must be made as quickly as possible. Approval depends on the order status, supplier conditions and whether the goods have already been prepared or dispatched.
Fees may apply in some circumstances.
Delivery and Order SupportWhere does ACID Logistics deliver?
We service approved customers across selected Australian states and regions using established logistics and delivery partners.
Coverage, delivery days and freight conditions depend on the delivery location and product origin.
How long will delivery take?
Delivery timeframes vary according to:
Your locationProduct availabilityWarehouse or supplier locationOrder processing timeFreight schedulesPublic holidays and peak trading periods
Estimated delivery information will be provided where available.
Can I track my order?
Order and delivery information may be available through your customer dashboard. For more detailed tracking assistance, contact our team with your order or invoice reference.
What should I do if my delivery is late?
Check your portal dashboard for available updates, then contact ACID Logistics if the delivery is outside the expected timeframe.
We will investigate the order with the relevant warehouse or transport provider.
What should I do if stock arrives damaged or incorrect?
Check the delivery when it arrives and record any visible damage, missing cartons or incorrect items.
Contact ACID Logistics promptly and provide:
Your business nameInvoice or order numberA description of the issueProduct and quantity affectedClear photographs where relevant
Claims are assessed according to our trading terms and the circumstances of the delivery.
Can I return unsold stock?
Returns are not automatically accepted. Products ordered incorrectly, opened stock, short-dated products, promotional items and special orders may be ineligible.
Contact our team before returning any goods. Unauthorised returns may not be credited.
Who should I contact about an invoice or account query?
Contact the ACID Logistics accounts team and include your business name, account number and invoice reference so the enquiry can be resolved efficiently.
Supplier and Producer PartnershipsHow can my brand become part of the ACID Logistics portfolio?
Breweries, wineries, distilleries and other beverage producers can submit an enquiry through the For Beverage Producers page.
Please include information about your brand, current range, pricing, production capacity, existing distribution, target markets and growth objectives.
What does ACID Logistics offer beverage producers?
Our supplier services may include:
Field and outbound sales representationCustomer acquisitionDistribution coordinationProduct launches and promotionsVenue and retail activationsPre-order and limited-release campaignsDigital marketing and brand storytellingSales reporting and market feedbackOnline portfolio and ordering support
The final service structure depends on the supplier, territory and commercial agreement.
Do you work with emerging brands?
Yes. We work with both established and emerging independent producers where there is a strong product, clear brand proposition, reliable supply and a realistic path to market.
Does submitting an enquiry guarantee representation?
No. Every supplier opportunity is assessed against portfolio fit, market demand, pricing, production capacity, territory requirements and existing brand commitments.
Still Need Help?
Our team is ready to assist with stockist applications, portal access, product selection, orders, deliveries, invoices and supplier enquiries.
Customer Portal: portal.acidlogistics.comEmail: orders@acidlogistics.comPhone: 0431 508 966
We work with licensed hospitality venues and beverage retailers, including bars, pubs, restaurants, clubs, hotels, bottleshops and independent retail groups.
Account approval is subject to your business location, licensing, delivery area and trading requirements.
How do I become an ACID Logistics stockist?
Complete the stockist application form on our website. Our team will review your details, confirm that we service your area and contact you about the next steps.
Once approved, you will receive access to the ACID Logistics Online Portal.
What information do I need to provide?
You may be asked to provide:
Business and trading nameABNVenue or store addressDelivery addressLiquor licence details where applicablePrimary contact detailsAccounts payable informationTrade references or credit application details where requiredHow long does account approval take?
Most applications can be reviewed promptly once all required information has been supplied. Applications requiring credit assessment or additional documentation may take longer.
Do I need a liquor licence?
Businesses purchasing alcoholic beverages must hold the licences and approvals required for their state, territory and type of operation.
Can a new venue apply before opening?
Yes. New venues and retail stores can apply before opening. Please provide your expected opening date, delivery location, licence status and the types of products you are interested in stocking.
Do you offer credit accounts?
Approved customers may be eligible to apply for trading terms. Credit approval is subject to assessment and ACID Logistics’ trading conditions.
Customers not approved for credit may be offered alternative payment arrangements.
Beverage PortfolioWhat products does ACID Logistics distribute?
Our portfolio includes a curated selection of independent:
BeerWineCiderSpiritsRTDs and seltzersNon-alcoholic beveragesSeasonal and limited-release products
Availability may vary by state, supplier and stock location.
How can I view the current portfolio?
The most up-to-date range is available through the ACID Logistics Online Portal.
Portal customers can browse available products, view current stock, discover new releases and access applicable deals.
Do you distribute the same brands in every state?
Not always. Supplier agreements, stock availability and delivery arrangements can differ between regions.
Log in to the portal to see the products currently available to your account and delivery location.
Can your team help me select products?
Yes. Our team can recommend products based on your venue, customer profile, price point, menu, tap requirements, retail category or promotional objectives.
Do you offer exclusive or limited releases?
Yes. Selected suppliers release seasonal products, limited editions and pre-order opportunities through ACID Logistics.
Availability is limited and may be allocated on a first-confirmed or pre-order basis.
Can I request a product that is not listed?
Yes. Send the product or brand details to our team. We cannot guarantee availability, but we can investigate whether it can be sourced or added to the portfolio.
Do you provide product information and brand assets?
Selected products may include access to supporting materials such as product descriptions, tasting notes, images, digital assets, promotional information and venue activation resources.
Contact our team if you require specific assets.
ACID Logistics Online PortalWhat can I do through the Online Portal?
Depending on your account access, the portal allows you to:
Browse the current portfolioView available stockAccess current deals and promotionsDiscover new and limited releasesPlace orders onlineReview previous ordersAccess invoices and account informationCheck relevant delivery or order updatesHow do I access the portal?
Approved customers can access the portal at:
portal.acidlogistics.com
Use the email address connected to your customer account.
I have not received my portal login. What should I do?
First, check your inbox and junk or spam folders for an email from ACID Logistics.
If you still cannot find it, contact our team and confirm the email address attached to your account.
I have forgotten my password. How do I reset it?
Go to the portal login page, enter your registered email address and select Forgot Password.
Follow the instructions in the password reset email.
Can more than one person from my business use the portal?
Additional users may be added where appropriate. Contact ACID Logistics with the person’s name, email address, role and the account they need to access.
Is portal stock information live?
The portal is designed to provide current stock visibility. However, stock can move quickly, particularly during promotions, pre-orders and limited releases.
Your order is confirmed once it has been accepted and processed.
Can I order outside normal business hours?
Yes. The portal is available for customers to browse and submit orders online at any time.
Orders are reviewed and processed during normal operating periods.
Orders, Pricing and PromotionsIs there a minimum order?
Minimum order requirements may vary depending on the supplier, product type, delivery region and freight arrangement.
Any relevant minimums or ordering conditions will be displayed in the portal or confirmed by our team.
Are prices shown in the portal current?
The portal displays pricing applicable to your account at the time of ordering. Prices may change due to supplier increases, freight changes, taxes, promotions or product updates.
Do prices include GST?
Pricing and tax treatment will be shown through your account, order confirmation and invoice. Contact our accounts team if you need clarification about a specific price.
How do I access current deals and specials?
Current promotions are available through the Online Portal and may also be communicated by your ACID Logistics representative, email campaigns or promotional materials.
Some offers may have minimum quantities, closing dates or limited availability.
Can deals be combined?
Unless specifically stated, promotions, discounts and account-specific pricing cannot be combined.
The applicable price will be confirmed through the portal or by our team.
How do pre-orders work?
Pre-orders allow customers to reserve selected products before stock arrives or before a release closes.
Pre-orders may be subject to allocation, minimum quantities, supplier production schedules and expected arrival dates.
Can I change an order after submitting it?
Contact our team as soon as possible. We may be able to amend an order before it is processed or dispatched.
Once an order has been picked, invoiced or handed to the delivery provider, changes may not be possible.
Can I cancel an order?
Cancellation requests must be made as quickly as possible. Approval depends on the order status, supplier conditions and whether the goods have already been prepared or dispatched.
Fees may apply in some circumstances.
Delivery and Order SupportWhere does ACID Logistics deliver?
We service approved customers across selected Australian states and regions using established logistics and delivery partners.
Coverage, delivery days and freight conditions depend on the delivery location and product origin.
How long will delivery take?
Delivery timeframes vary according to:
Your locationProduct availabilityWarehouse or supplier locationOrder processing timeFreight schedulesPublic holidays and peak trading periods
Estimated delivery information will be provided where available.
Can I track my order?
Order and delivery information may be available through your customer dashboard. For more detailed tracking assistance, contact our team with your order or invoice reference.
What should I do if my delivery is late?
Check your portal dashboard for available updates, then contact ACID Logistics if the delivery is outside the expected timeframe.
We will investigate the order with the relevant warehouse or transport provider.
What should I do if stock arrives damaged or incorrect?
Check the delivery when it arrives and record any visible damage, missing cartons or incorrect items.
Contact ACID Logistics promptly and provide:
Your business nameInvoice or order numberA description of the issueProduct and quantity affectedClear photographs where relevant
Claims are assessed according to our trading terms and the circumstances of the delivery.
Can I return unsold stock?
Returns are not automatically accepted. Products ordered incorrectly, opened stock, short-dated products, promotional items and special orders may be ineligible.
Contact our team before returning any goods. Unauthorised returns may not be credited.
Who should I contact about an invoice or account query?
Contact the ACID Logistics accounts team and include your business name, account number and invoice reference so the enquiry can be resolved efficiently.
Supplier and Producer PartnershipsHow can my brand become part of the ACID Logistics portfolio?
Breweries, wineries, distilleries and other beverage producers can submit an enquiry through the For Beverage Producers page.
Please include information about your brand, current range, pricing, production capacity, existing distribution, target markets and growth objectives.
What does ACID Logistics offer beverage producers?
Our supplier services may include:
Field and outbound sales representationCustomer acquisitionDistribution coordinationProduct launches and promotionsVenue and retail activationsPre-order and limited-release campaignsDigital marketing and brand storytellingSales reporting and market feedbackOnline portfolio and ordering support
The final service structure depends on the supplier, territory and commercial agreement.
Do you work with emerging brands?
Yes. We work with both established and emerging independent producers where there is a strong product, clear brand proposition, reliable supply and a realistic path to market.
Does submitting an enquiry guarantee representation?
No. Every supplier opportunity is assessed against portfolio fit, market demand, pricing, production capacity, territory requirements and existing brand commitments.
Still Need Help?
Our team is ready to assist with stockist applications, portal access, product selection, orders, deliveries, invoices and supplier enquiries.
Customer Portal: portal.acidlogistics.comEmail: orders@acidlogistics.comPhone: 0431 508 966